compliance
Records, Complaints & Professional Concerns
Access information about requesting client records, reporting business concerns, and contacting the appropriate Texas licensing authority regarding professional or ethical concerns.
Business Violation Concerns
If you believe you may have been affected by fraudulent business practices in the State of Texas, the Texas Attorney General’s Office is available to assist you with filing a consumer complaint.
File a Consumer Complaint →License Violation Concerns
If you believe a clinician may have acted outside their scope of practice or ethical standards, the appropriate licensing board can assist you.
Austin, Texas 78701 (512) 305-7700 Investigations/Complaints:
24-hour toll-free system — (800) 821-3205
Requesting Records
Records are maintained in accordance with retention requirements: seven years, or five years after a former child client reaches age 18.